Guests wishing to reschedule or cancel a LEGOLAND Florida Resort visit can do so without penalties or fees by calling our Customer Service Center at (877) 350-5346. Live chat is available through our website’s Help Center.
This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets and LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations, from now through seven days past the announcement of a hurricane warning for Polk County issued by the National Hurricane Center.
If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.
Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.
For up-to-date information about LEGOLAND Florida Resort, visit www.LEGOLAND.com/hurricane or our social media channels.