Looking ahead to more ways we’ll make LEGOLAND® Florida Resort an even more inclusive destination for all guests

For the past few weeks we’ve been spotlighting the many ways we’re making LEGOLAND® Florida Resort more inclusive for guests with autism spectrum disorders. As Autism Awareness Month continues, let’s turn our attention to the future for a moment.

We believe we’ll always be in a state of continuous improvement, building on existing efforts and learning new and better ways to deliver outstanding service.

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Guest Experience Manager Autum Bassham said the resort will remain open to new insights and feedback from guests about ways to improve the services we have in place today.

“Our resort should be constantly changing,” she said. “With any cognitive disability, there are always new findings. Understanding these will help us develop better training for our Model Citizens and upgrade our offerings for guests.”

For Katy Formella, a senior manager in Autism Speaks’ southeastern regional office, the opportunity to work with LEGOLAND Florida Resort was a welcome one.

“We are so excited to see all the great things LEGOLAND is doing to help spread awareness, acceptance and understanding,” she said. “It’s so incredible when organizations like yours take on the big task and commitment to be autism friendly. You are leading the way for others and it’s a wonderful example to the world of inclusion. Thanks for making a difference for our families.”

Quiet roomAccording to LEGOLAND Health Services supervisor Ken Flanders, we’re just getting started. He said he envisions an expanded slate of services in the future, including more Model Citizens trained to recognize and respond to the needs of guests on the autism spectrum, and greater awareness about how we can make the resort more enjoyable for an even greater number of guests.

Got an idea about how we can make our resort even more awesome? Leave a reply and tell us!

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